vip98 Frequently Asked Questions

Creating a vip98 account takes under two minutes. Visit vip98.ws, click the registration button, enter your mobile number, choose a username and password, and verify your number with the OTP sent to your phone. You must be at least 21 years old to register. Once verified, your account is active and you can make your first deposit via bKash, Nagad, or Rocket.

vip98 may request KYC documents to verify your identity before processing larger withdrawals or when required by our security procedures. Accepted documents include a Bangladesh National ID (NID) card, passport, or driving licence, along with a recent utility bill or bank statement as proof of address. Upload clear photos of both sides of your ID through the account settings page. Most verifications are completed within 24 hours.

On the vip98 login page, click the 'Forgot Password' link below the password field. Enter the mobile number registered to your account and you will receive a reset OTP by SMS. Enter the code, set a new password, and log in. If you no longer have access to your registered mobile number, contact our 24/7 live chat support team for manual identity verification and account recovery.

No. vip98 allows strictly one account per person, per mobile number, and per device. Creating duplicate accounts is a violation of our Terms and Conditions and may result in both accounts being suspended and any winnings forfeited. If you previously had an account and cannot access it, contact support rather than registering a new one.

To permanently close your vip98 account, contact our 24/7 live chat support team and request account closure. Before closing, ensure any remaining balance is withdrawn to your bKash or Nagad wallet. Our team will confirm your identity and process the closure within one business day. If you are closing due to problem gambling concerns, consider our self-exclusion tool on the Responsible Gaming page as an alternative.

To deposit via bKash on vip98, log in, go to the Deposit section, select bKash, and enter the amount you want to deposit. You will receive the vip98 merchant number and a reference code. Open your bKash app, go to Send Money or Payment, enter the merchant number, the amount, and the reference code in the message field. Your vip98 balance is credited within minutes. The minimum deposit via bKash is ৳200.

bKash deposits on vip98 are processed almost instantly — most credits appear within 1 to 5 minutes of a successful bKash payment. If your balance has not updated after 15 minutes, take a screenshot of your bKash transaction confirmation and contact vip98 live chat support with the transaction ID. Deposits are never lost; our team can trace and credit any delayed payment manually.

The minimum withdrawal amount on vip98 is ৳500. You can withdraw to bKash, Nagad, Rocket, or Upay wallets. To request a withdrawal, log in, navigate to the Withdraw section, choose your preferred payment method, and enter the amount. Ensure the mobile wallet number you enter matches the one registered on your vip98 account to avoid delays. Withdrawals are typically processed within 1 to 24 hours.

vip98 does not charge any platform fee on standard deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket, etc.) may apply their own standard transaction charges as per their own fee schedule. We recommend checking your wallet app for applicable fees before initiating a transaction. Any fee charged by the wallet provider is outside vip98's control.

Yes, vip98 supports deposits and withdrawals via Nagad, Rocket, and Upay in addition to bKash. The process is the same for all wallets: select your chosen method in the Deposit section, follow the on-screen instructions, and use the provided merchant number and reference code when completing the payment in your wallet app. All four methods are instant for deposits and processed within 24 hours for withdrawals.

Yes, vip98 is fully optimised for mobile play on Android and iOS devices. You can access all games, place bets, make deposits, and withdraw directly from your mobile browser — no app download is required. The vip98 mobile site is designed specifically for smaller screens, with fast load times on Bangladesh mobile networks including Grameenphone, Robi, Banglalink, and Teletalk.

vip98 offers a wide range of cricket betting markets covering BPL, IPL, T20 World Cup, ODI series, and Bangladesh Tigers home and away matches. Available bet types include match winner, top batsman, top bowler, total runs (over/under), method of dismissal, session betting, and live in-play betting during matches. All markets are updated in real time, and odds are displayed in decimal format in BDT.

Yes, all slot games on vip98 use certified Random Number Generator (RNG) software from licensed providers including Pragmatic Play, NetEnt, and Microgaming. RNG certification means every spin outcome is completely random and independent of previous results. The Return to Player (RTP) percentage for each slot is set by the provider and cannot be altered by vip98 or players. We display the RTP in each game's information panel so players can make informed choices.

vip98 offers a full live casino lobby powered by Evolution Gaming, Ezugi, and other leading providers. Available live dealer games include Baccarat, Dragon Tiger, Roulette, Blackjack, Teen Patti, Andar Bahar, and game-show style titles like Crazy Time and Mega Ball. Live tables run 24 hours a day with real dealers streaming in high definition. Minimum bet amounts vary by table, starting from as low as ৳50 on some Baccarat tables.

Yes, Lucky Dice is one of vip98's featured games. It is a straightforward dice-based game where players bet on the outcome of a dice roll or a combination of dice. You choose your bet type (exact number, high/low, odd/even, or specific combinations), set your stake, and roll. Results are determined by a certified RNG. Lucky Dice is fast-paced, requires no prior experience, and is available to play directly on your mobile browser.

vip98 offers a welcome bonus to all new players who register and make their first qualifying deposit. The bonus matches a percentage of your first deposit up to a maximum amount in BDT. Full terms, the current bonus percentage, and the minimum qualifying deposit amount are displayed on the promotions page after you log in. Bonus amounts are credited to your account automatically within minutes of your qualifying deposit being confirmed.

All vip98 bonuses are subject to a wagering requirement before the bonus balance or winnings derived from it can be withdrawn. The wagering requirement means you must place bets totalling a specified multiple of the bonus amount before a withdrawal is permitted. The exact rollover multiplier for each bonus is stated in its individual terms and conditions, which are displayed on the promotions page. Meeting the wagering requirement on cricket betting, slots, or live casino games all count towards completion.

Whether your vip98 welcome bonus can be used on cricket betting, slots, live casino, or all game types depends on the specific bonus terms. Some bonuses are designated for sports betting only, others for casino games only, and some are unrestricted. The eligible game categories are clearly stated in each bonus's individual terms and conditions on the promotions page. Always read the terms before activating a bonus to avoid confusion about where it can be played.

Yes, vip98 rewards regular players through a loyalty programme. As you play and wager on cricket betting, slots, baccarat, and other games, you accumulate loyalty points that can be exchanged for bonus credit or other rewards. Higher activity levels unlock VIP tiers that come with enhanced benefits such as faster withdrawals, dedicated account managers, higher deposit limits, and exclusive promotions tailored to the Bangladesh market including Eid and BPL season specials.

vip98 is a safe and reliable online gaming platform that uses 256-bit SSL encryption to protect all player data and financial transactions. Your personal information, account details, and payment data are encrypted and never shared with unauthorised third parties. We use secure payment gateways for all bKash, Nagad, Rocket, and Upay transactions. Our fair play certification ensures that all game outcomes are genuinely random and not manipulated.

The minimum age to register and play on vip98 is 21 years old. This applies to all players in Bangladesh without exception. vip98 enforces this age requirement strictly through identity verification at registration and at the point of larger withdrawals. Any account found to belong to a person under 21 will be closed immediately and all funds handled in line with our Terms and Conditions. If you are under 21, do not attempt to register.

To self-exclude from vip98, contact our 24/7 live chat support team and request self-exclusion. Your account will be closed for a minimum of 6 months, and vip98 will stop all promotional communications to your registered contact details during this period. Reinstatement requires you to actively contact support, after which a welfare check is completed before the account is reopened. Self-exclusion is permanent for the chosen period — it cannot be reversed mid-term. Visit our Responsible Gaming page for full details.

To set a deposit limit on vip98, contact our live chat support team and specify whether you want a daily, weekly, or monthly cap and the BDT amount for that limit. Requests to reduce a limit take effect immediately. Requests to increase a limit are subject to a mandatory 7-day cooling-off period before they take effect — this safeguard gives you time to reconsider. Deposit limits are one of vip98's core responsible gaming tools and are free to use at any time.