vip98 Privacy Policy — How We Handle Your Data

Introduction

This Privacy Policy applies to all users of the vip98 platform and governs how vip98 collects and processes personal data.

vip98 operates as an online casino and sports betting platform serving players across Bangladesh. In the course of providing these services, vip98 collects and processes certain personal data about registered players and visitors to the platform. This Privacy Policy sets out in plain language what data we collect, why we collect it, how we use it, who we may share it with, how long we retain it, and what rights you have in relation to your personal data. vip98 takes the protection of player data seriously. All data held by vip98 is stored securely using industry-standard SSL encryption and is accessible only to authorised personnel who require it to perform their duties.

By registering a vip98 account or using vip98 in any capacity, you acknowledge that you have read this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, you should not create an account or use vip98. Questions about this policy may be directed to vip98 support at any time via live chat or by email.

Our Privacy Commitments

Six core commitments that underpin how vip98 handles every player's personal data.

1. Information We Collect

vip98 collects personal data from players in the following categories.

When you register a vip98 account, use the platform, or contact vip98 support, we may collect some or all of the following categories of personal data, depending on the nature of your interaction with vip98:

• Identity data: full name, date of birth, and a copy of any identity verification document provided for KYC purposes.
• Contact data: mobile phone number and email address, used for account communications, support, and (where you have opted in) promotional messages.
• Financial data: deposit and withdrawal transaction records, payment method identifiers (e.g. the registered mobile number of your bKash or Nagad account), and account balance history.
• Technical data: IP address, device type, operating system, browser type, and session data, collected automatically when you access vip98.
• Usage data: game history, bet history, wagering patterns, session durations, and platform interaction logs, used for account management, fraud prevention, and responsible gaming monitoring.
• Communications data: records of support interactions via live chat or email, including chat transcripts and support ticket content, retained for quality assurance and dispute resolution purposes.

vip98 collects only the data that is necessary for the specific purpose stated. We do not collect sensitive personal data categories (such as racial or ethnic origin, political opinions, religious beliefs, or health data) unless specifically required for responsible gaming intervention purposes, in which case any such data is handled with additional care and disclosed only where legally required.

2. How We Use Your Information

vip98 uses your personal data only for the purposes set out below.

vip98 processes your personal data under one or more of the following legal bases: performance of a contract (to provide you with the platform services), legal obligation (to comply with applicable regulations), legitimate interests (to operate, protect, and improve vip98), and consent (for optional communications such as promotional messages, where you have opted in). The specific purposes for which vip98 uses your data include:

3. Sharing of Personal Data

vip98 does not sell your data. Sharing is limited to the categories described below.

vip98 does not sell, rent, or trade your personal data to any third party for commercial purposes. vip98 may share your personal data with third parties only in the limited circumstances described below. In all cases where data is shared with a third party, vip98 requires that the third party maintains appropriate security standards and uses the data only for the specified purpose.

The limited categories of third parties with whom vip98 may share your data include:

• Payment processors: bKash, Nagad, Rocket, Upay, and card network processors (Visa/Mastercard) receive transaction data necessary to process your deposits and withdrawals. These providers are subject to their own privacy policies and data protection obligations.
• Game content providers: certified game studios such as Pragmatic Play, Evolution Gaming, Ezugi, and Spribe may receive technical session data (such as player session tokens) necessary to deliver their game content via the vip98 platform. These providers do not receive personally identifiable information beyond what is technically required.
• Law enforcement and regulatory authorities: where vip98 is required by applicable law, court order, or regulatory instruction to disclose player data, vip98 will comply with such requirements. vip98 will, where legally permitted, notify the affected player of any such disclosure.

4. Payment Data and Financial Information

vip98 handles financial data with heightened security standards.

All financial transactions on vip98 are processed via encrypted connections. vip98 does not store full card numbers, CVV codes, or PIN numbers on its own systems. Where a player deposits via Visa or Mastercard, card data is handled directly by the card processor and is not accessible to vip98 in full. For mobile wallet transactions via bKash, Nagad, Rocket, or Upay, vip98 records only the registered mobile number associated with the wallet account and the transaction reference, which are necessary for payment reconciliation and dispute resolution.

Transaction records are retained for a minimum of five years following the date of the transaction for financial compliance and audit purposes. Players may request a copy of their transaction history at any time by contacting vip98 support. vip98 will not use payment data for any purpose other than processing the relevant transaction, performing reconciliation, resolving disputes, and complying with applicable financial regulations.

5. Cookies and Tracking Technologies

vip98 uses cookies to deliver a reliable and personalised platform experience.

Cookies are small text files placed on your device by a website when you visit it. vip98 uses cookies to maintain your session while you are logged in, remember your platform preferences, analyse platform usage to identify areas for improvement, and (where you have consented) deliver personalised content. vip98 uses the following categories of cookies:

6. Data Security

vip98 implements multiple layers of technical and organisational security to protect your personal data.

vip98 protects all personal data using industry-standard SSL (Secure Sockets Layer) encryption during transmission. Data at rest is stored on secured servers with access controls that restrict access to authorised personnel only. vip98 conducts regular internal reviews of its data handling practices to identify and address potential vulnerabilities. All staff with access to personal data are subject to confidentiality obligations and receive training on data protection best practices.

Despite these safeguards, no online platform can guarantee absolute security. Players are reminded that they play a key role in keeping their own account secure by using a strong, unique password, not sharing their login credentials, and logging out of their account when using shared or public devices. If you suspect that your account has been compromised, contact vip98 support immediately via live chat.

7. Data Retention

vip98 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data is retained for the lifetime of your account and for a minimum period of five years following account closure, in order to comply with financial record-keeping requirements and to handle any post-closure disputes. Transaction records are retained for a minimum of five years. Communications data (support chat transcripts and emails) is retained for two years from the date of the communication. Technical and usage data is retained for twelve months. Where you have requested deletion of your data and there is no legal basis for continued retention, vip98 will delete or anonymise your personal data within a reasonable timeframe following your verified request.

8. Your Data Rights

vip98 respects your rights in relation to your personal data.

As a vip98 player, you have the following rights in relation to the personal data that vip98 holds about you. To exercise any of these rights, please contact vip98 support via live chat or email. vip98 will respond to all verified data rights requests within a reasonable timeframe:

• Right of access: you may request a copy of all personal data vip98 holds about you, along with information about how that data is used.
• Right of rectification: if any personal data held by vip98 about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right of erasure: subject to any legal retention obligations, you may request that vip98 delete your personal data. This right applies most clearly where your account has been closed and the applicable retention period has expired.
• Right to restrict processing: in certain circumstances, you may request that vip98 restrict the processing of your personal data — for example, while a rectification request is under review.
• Right to withdraw consent: where vip98 processes your data on the basis of your consent (for example, for promotional communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

vip98 will not charge a fee for handling data rights requests submitted in good faith. Where a request is manifestly unfounded or excessive, vip98 reserves the right to charge a reasonable administrative fee or to refuse the request, with written reasons provided to the requester.

9. Minors and Age Restrictions

vip98 is strictly a platform for adults aged 21 and above. vip98 does not knowingly collect personal data from individuals under the age of 21. If vip98 becomes aware that personal data has been collected from a person under 21 years of age, that data will be deleted immediately and the associated account will be closed. If you are a parent or guardian and believe that a minor under your care has registered a vip98 account, please contact vip98 support immediately via live chat so that the account can be investigated and closed without delay.

10. Changes to This Privacy Policy

vip98 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform services, or applicable legal requirements. When material changes are made, vip98 will notify registered players via the contact details held on their account prior to the changes taking effect. The updated Privacy Policy will be published on this page with a revised Last updated date. Your continued use of vip98 following any update to this Privacy Policy constitutes your acceptance of the revised policy. We encourage all players to review this page periodically to stay informed about how vip98 protects their data.

11. Contact and Privacy Requests

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to make a complaint about how vip98 has handled your personal data, please contact our support team. vip98 support is available 24 hours a day, 7 days a week via live chat. You may also reach us by email at the address below. All privacy-related requests will be handled promptly and confidentially.